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THE NEXT EVOLUTION IN TRAINING

TARGET SOLUTIONS LMS

About
  • For more than a decade, TargetSolutions has been the most widely used training platform for firefighters and EMT’s nationwide.
Client
  • TargetSolutions
Industry
  • Education
RESPONSIBILITIES
  • UX Design
  • User Interface Design
  • Information Architecture
  • User Surveying
  • HTML Prototyping

By The Numbers

In 2012, TargetSolutions had been using a decade-old platform to deliver training to firefighters and EMTs around the nation. The product team was tasked to design, build and launch a brand new platform from the ground up. The site launched in 2013 to tremendous success and continues to provide TargetSolutions with a cutting-edge training tool for emergency responders.

1,300

Courses

2500+

Organizations

890,000+

Users
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The Problem

TargetSolutions knew it was time to update the old system that powered their business for so long. Over the course of the next year, I, along with the product team, built a completely new system and began the process of migrating organizations and users to the new platform.

Screenshot User Flow Diagram of Admin Creating a New Course

LMS DESIGN

There are two major pieces to the TargetSoltuions design puzzle, their Learning Management System (LMS) and their Records Management System (RMS). First, and most importantly, the LMS specifically the training workflow interface. The modern emergency responder is incredibly busy responding to calls and caring for their equipment, and in the midst of those responsibilities they’re expected to take continuing education courses. These courses helps individuals and department’s maintain compliance and certification to continue doing their jobs at their best. I was tasked with designing a new interface that delivers content efficiently and that funnels the users through the process of taking a course, testing their knowledge, and certifying completion of that course.

Process

  • Understanding the user

    First step was to map the user flow. Taking a visual journey through screen experiences.

    User Flow Map
  • Framing the new experience

    Once the finalized, the user flow-chart guides my wireframe sketching of each screen.

    TS LMS Wireframes
  • PROTOTYPING THE USER EXPERIENCE

    Next is to test wireframes with lo-fi prototyping

    TS LMS Prototypes
  • Testing the new design w/ users

    Next was to test our prototype. Using user feedback, we continued to iterate and improve upon our designs.

    User Testing

ADDING COLOR

After finalizing our prototype I then designed the visual user interface.

  • App

    Assignments Page

  • App

    Course Player

  • App

    Course Exam

  • App

    Exam Results

  • App

    Printable Certificate of Completion